Support a team in need with LEON Support Playbooks

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Why use a Support Playbook?

LEON’s Growth Windows highlight which teams are scoring lowest across happiness, burnout, grit, adaptability, inclusion and alignment.

As a manager, this means LEON makes it easy for you to identify and address negative trends before they turn into problems. Support Playbooks are the answer to those negative trends, and allow you to take the playbooks we’ve created and make them entirely yours.

An example might be scheduling a quick team touch-base if you see that alignment is dwindling to make sure everyone’s effort is impactful, or maybe limiting team communications for a period to allow adequate space to recover from minor burnout before causing any serious issues.

Either way, the goal is clear; identify areas of opportunity in your team and apply the right playbooks to help get them recovered and ready to perform at their best again.

When should I send Support Playbooks?

A common question around playbooks is when people should send them?

In short - that’s totally up to you! But here’s some guidance…

It starts with the theory we are applying from exercise science; when we are in a depleted state, our capacity to perform is lower than otherwise. If we get adequate recovery we stimulate positive stress adaptations, and if we keep depleting ourselves further it leads to burnout.

Truthfully, there’s no such thing as a time too early to address downward trends.

The further down your team’s index scores go, the harder it becomes to recover from them. It’s easier to address adaptability issues when going from a 9 to a 7, than from a 3 to a 1.

Generally it’s a good idea for managers to try to maintain 7’s and higher, but each team is different.

How to send Support Playbooks

Playbooks can be accessed in one of two ways:

By clicking on your team Growth Windows to get contextual, and recommended Playbooks, or by accessing the library through the main menu library icon.

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Using your Growth Window reports, determine if you and your team need a support or challenge Playbook and if you would like to run a Playbook specifically for you as a manager, or with the team.

Select the Playbook that works best, making sure to:

• Customize a Playbook with notes and updates for your team.
• Set a completion or due date.
• Determine which teams this will be used with.
• Publish your Playbook and let your team know you're taking action.

There you have it. Now, go publish some Playbooks and watch your team take off! ‍